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Shipping & Returns Policy 1. Shipping We aim to dispatch all orders within 1-2 working days after the order is placed. Delivery times may vary based on your location and the courier service you select. Please note that NST Foods UK is not responsible for any delays caused by the courier. 2. Right to Cancel You may cancel your order before it has been dispatched. To cancel, please contact us at info@nstfoods.co.uk . If the order has already been shipped, you will need to follow our returns policy for further steps. 3. Returning Products If you wish to return an item, you must notify us within 14 days of receiving the product. The product must be unused, in its original packaging, and fit for resale. You are responsible for return shipping costs unless the item is faulty. 4. Refunds Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 working days to your original payment method. 5. Non-Returnable Items Due to the nature of our products, the following items cannot be returned: Perishable items (e.g., fresh food items) unless faulty Items that have been opened or used 6. Faulty or Damaged Goods If your order arrives damaged or faulty, please contact us immediately with details and photographic evidence, and we will arrange a replacement or refund. 7. Exchanges We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at info@nstfoods.co.uk .

Customer Support I'm a paragraph. Click here to add your own text and edit me. I’m a great place for you to tell a story and let your users know a little more about you. We're Here to Help! Fill out the form with any quarry on your mind and we'll get back to you as soon as possible Chat with Our Support Team I'm a paragraph. Click here to add your own text and edit me. Message Us Location You Can Find Us in Any of These Locations I'm a paragraph. Click here to add your own text and edit me. Let your users get to know you. Location 01 500 Terry Francine Street San Francisco, CA 94158 123-456-7890 Location 02 500 Terry Francine Street San Francisco, CA 94158 123-456-7890 Location 03 500 Terry Francine Street San Francisco, CA 94158 123-456-7890 Location 04 500 Terry Francine Street San Francisco, CA 94158 123-456-7890 Location 05 500 Terry Francine Street San Francisco, CA 94158 123-456-7890 Location 06 500 Terry Francine Street San Francisco, CA 94158 123-456-7890 Location 07 500 Terry Francine Street San Francisco, CA 94158 123-456-7890 Location 08 500 Terry Francine Street San Francisco, CA 94158 123-456-7890 FAQ Frequently Asked Questions Why do FAQs matter? FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience. What is an FAQ section? An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?". Where can I add my FAQs? FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go. How do I add a new question & answer? To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs. How do I edit or remove the 'Frequently Asked Questions' title? You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize. Can I insert an image, video, or GIF in my FAQ? Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save. What are your pricing? Myanmar to UK Rates: 1-29 kg: £11 per kg + UK postage or free collection from TW3 2LE 30-59 kg: £10.50 per kg 60 kg and above: £10 per kg UK Postage Fees: UK Mainland: £7 for parcels under 15 kg, £13 for parcels over 15 kg Scottish Highlands & Northern Ireland: £13 UK Islands: £15 Special rates are available for resellers and online shops. Please contact us for discounted rates. Myanmar to EU Rates: The rates are the same as Myanmar to UK, plus UK to EU postage. Please inquire with us for specific UK to EU postage rates.

Frequently Asked Questions (FAQs) What do I need to know before using the NST Foods UK website? By using our website, you agree to our terms and conditions. Please review them carefully. If you do not agree, we recommend you refrain from using the site. What kind of products do you sell? We specialize in importing foods and groceries from Myanmar. While we aim to provide accurate product descriptions, errors may occur, and we cannot guarantee complete accuracy. Are your prices inclusive of VAT? Yes, all prices are listed in GBP (£) and include VAT where applicable. What payment methods do you accept? We accept debit and credit cards, as well as other payment options available at checkout. Orders must be paid in full before dispatch. How long does it take for my order to be dispatched? We aim to dispatch all orders within 1-2 working days after the order is placed. However, delivery times may vary based on your location and the courier service you select, and we cannot be held responsible for delays caused by the courier. What happens if I place a pre-order? Pre-order items are subject to availability. If an item is delayed or unavailable, we will inform you and offer alternatives or a refund if needed. Can I cancel my order? Yes, you can cancel your order before it has been dispatched. If the order has already shipped, you will need to follow our returns policy. What if my order arrives damaged or faulty? If your order arrives damaged or faulty, please contact us immediately with details and photos. We will arrange for a replacement or refund. How can I return an item? If you wish to return an item, you must notify us within 14 days of receiving it. The item must be unused, in its original packaging, and fit for resale. Return shipping costs are the responsibility of the customer unless the item is faulty. Are all items eligible for return? Due to the nature of our products, certain items like perishable goods cannot be returned unless they are faulty. Items that have been opened or used are also non-returnable. When will I receive my refund? Once we receive and inspect the returned item, we will notify you of the refund approval. Approved refunds are processed within 7-10 working days back to your original payment method. Can I exchange an item? We only replace items if they are defective or damaged. If you need an exchange, please contact us at info@nstfoods.co.uk . What happens if I face unforeseen damages or loss? NST Foods UK is not liable for any unforeseeable loss or damage, including indirect damages such as loss of business or profit. Which laws govern your terms and conditions? Our terms and conditions are governed by the laws of England and Wales. Any disputes will be handled in English courts. If you have any further questions, feel free to reach out to us at info@nstfoods.co.uk .